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Hospitality Box Service Staff

2 months ago

Windsor, Windsor and Maidenhead, United Kingdom Arena Racing Company Full time

Arena Racing Company is seeking skilled and confident Hospitality Box Service Staff to provide exceptional service to our esteemed clients in our lively hospitality areas.

If you possess a passion for delivering outstanding customer experiences and have prior experience in a similar role, we encourage you to consider this opportunity.

KEY RESPONSIBILITIES:

  • Deliver prompt, professional, and courteous service to all guests.
  • Ensure that guests enjoy the highest level of customer service throughout their visit.
  • Provide knowledgeable advice on the various offerings available within the venue.
  • Foster a cheerful and inviting atmosphere for all patrons.
  • Work independently or collaboratively within a team to meet and exceed guest expectations.
  • Manage stock levels and rotation effectively to minimize waste and assist with inventory management.
  • Keep work areas well-stocked with necessary supplies such as glassware, ice, and condiments.
  • Prepare and set up hospitality boxes for meal service, including tea, coffee, and light refreshments.
  • Serve food and beverages efficiently, adhering to all service protocols and cleaning responsibilities as directed by management.
  • Handle wine and drink service from the bar as instructed by the management team.
  • Maintain cleanliness in work and public areas before, during, and after service hours, following Health and Safety guidelines.
  • Accurately process orders and ensure proper billing procedures are followed.
  • Record all transactions through the tills and ensure payments are processed according to established procedures.
  • Close tills in accordance with company protocols.
  • Act as a knowledgeable resource for customers.
  • Document waste in line with venue policies and manage waste disposal in accordance with recycling initiatives.
  • Comply with all company policies and procedures.
  • Perform additional reasonable duties as required by business needs.

SKILLS AND QUALIFICATIONS:

  • Maintain a professional appearance and demeanor at all times.
  • Exhibit excellent verbal communication and customer service skills.
  • Demonstrate flexibility and adaptability in a dynamic environment.
  • Show a commitment to quality service and high standards.
  • Possess strong interpersonal skills—friendly, confident, and approachable.
  • Exhibit strong numerical and literacy skills.
  • Effectively manage challenging or conflict situations.
  • Embrace the values of Arena Racing Company.
  • Maintain a positive attitude regardless of circumstances.
  • Work with integrity and honesty.
  • Previous experience in a hospitality setting is advantageous but not mandatory.