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Hospitality Box Attendant

2 months ago

Windsor, Windsor and Maidenhead, United Kingdom Arena Racing Company Full time
Job Title: Hospitality Box Waiter

We are seeking experienced and talented Hospitality Box Waiters to join our team at the Royal Windsor Racecourse.

About the Role:

  • Provide exceptional customer service to our clients in a fast-paced and dynamic environment.
  • Ensure guests receive the highest standard of service at all times.
  • Advise guests on all products available within the venue.
  • Promote a happy and welcoming atmosphere within the venue.
  • Work collaboratively as part of a team to ensure all guests' needs are met.
  • Maintain stock levels and rotation to avoid waste and assist with stocktaking.
  • Ensure the work area is adequately stocked with necessary items.
  • Lay up and prepare restaurants/boxes for service.
  • Service guests efficiently with correct food and beverage knowledge.
  • Service wine and other drinks from the bar as directed.
  • Keep the area of work and public areas clean and tidy.
  • Ensure all orders are dispensed and correctly recorded.
  • Act as an information point for customers.
  • Record wastage and dispose of rubbish accordingly.

Requirements:

  • Be smart, polite, professional, and well-presented at all times.
  • Excellent verbal communication and customer care skills.
  • Flexibility and adaptability.
  • Demonstrate a passion for quality service and standards.
  • Strong interpersonal skills.
  • Strong numerical and literacy skills.
  • Ability to handle difficult situations.
  • Ability to work with honesty and integrity.

About Us:

Arena Racing Company is a leading provider of hospitality services at the Royal Windsor Racecourse. We are committed to delivering exceptional customer experiences and providing a welcoming atmosphere for our guests.