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E-commerce Manager

2 months ago

Canary Wharf, Greater London, United Kingdom Zachary Daniels Full time
About the Role

We are seeking a highly skilled and experienced E-commerce Manager to join our team at Zachary Daniels. As a key member of our digital retail team, you will be responsible for driving the growth and success of our luxury brand's e-commerce platform.

Key Responsibilities
  • Website Management: Oversee the daily operations of the e-commerce platform, ensuring seamless user experiences and efficient customer service.
  • Customer Experience: Manage customer relationships, handle queries and complaints, and ensure premium customer service standards are met.
  • Sales Optimisation: Analyze sales data and key performance indicators to boost traffic, sales, and customer satisfaction.
  • Digital Strategy: Develop and implement digital strategies to drive engagement and sales across all owned online channels and third-party retailers.
  • Collaboration: Work closely with marketing, PR, and IT teams to ensure smooth operations and continuous improvements.
  • Team Leadership: Lead and develop the e-commerce team, ensuring alignment with company goals and efficient working practices.
Requirements
  • Experience in digital marketing and e-commerce environments.
  • Strong command of e-commerce/CMS platforms.
  • Broad understanding of digital trends and technologies.
  • Excellent communication and data analysis skills.
  • Ability to prioritize and multitask in a fast-paced environment.