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Senior Claims Handler

2 months ago

Birmingham, Birmingham, United Kingdom Howden Group Holdings Full time
Job Title: Senior Claims Handler

We are seeking a highly skilled and experienced Senior Claims Handler to join our team at Howden Group Holdings. As a Senior Claims Handler, you will be responsible for delivering a high-quality and efficient claims service to our clients.

Key Responsibilities:
  • Manage end-to-end claims processes, including investigation, evaluation, negotiation, and settlement of insurance claims.
  • Utilize comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines.
  • Collaborate closely with internal departments and external vendors and stakeholders to ensure timely and efficient resolution of claims.
  • Analyze claims data, identify trends, and develop strategies to mitigate risk and improve overall claims management processes.
  • Provide guidance and mentoring to junior team members to foster a culture of excellence and accountability and continuous improvement.
  • Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters, and industry partners to enhance customer satisfaction and loyalty.
  • Stay abreast of industry trends, regulatory changes, and emerging technologies to drive innovation and make better-informed decisions.
  • Prepare and present reports and presentations, highlighting key performance indicators.
Requirements:
  • Strong understanding of commercial insurance policies, coverage types, and claims procedures.
  • Brokerage experience.
  • Strong client relationship management experience.
  • Understanding of general and legal principles of insurance.
  • Understanding of relevant regulatory and legal frameworks.
What We Offer:

We offer a career that you define, with opportunities for personal development, volunteering, and fundraising for charity. We prioritize work-life balance and support our employees in every aspect of their lives. We are committed to diversity and inclusion, and we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect.

We are a sustainable group, committed to taking care of our people and the world we live in. We strive to make a positive impact wherever we can, and we have governance processes, company policies, and review systems in place to support our sustainability goals.