Claims Handler
3 weeks ago
Third-Party Capture Claims Handler Role
We are seeking a motivated and reliable individual to join our Vehicle Replacement Group team in Solihull, Birmingham. As a Third-Party Capture Claims Handler, you will be responsible for communicating with parties involved in car accidents and gathering information for the purposes of processing and assessing the claim.
Key Responsibilities:
- Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
- Keep quality records of the history and up-to-date position of claims awaiting hire decisions or hire arrangements
- Provide advice to clients regarding the claim and any additional services offered by the business
- Comply with all technical and regulatory processes and procedures
Requirements:
- Previous experience in a busy administration/customer services role
- Proactive in solving problems and organizing own workload
- A quick learner with a natural ability to understand processes and technical information
- A good overall ability with technology, including Microsoft Office packages
- A good standard of education
About Davies Group:
We value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
What We Offer:
- Reward platform – discounts for over 800 retailers
- 25 days holiday including UK bank holidays (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications
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