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Scheduler Coordinator

2 months ago

Godalming, Surrey, United Kingdom Home Instead Full time

Job Summary

The Trainee Scheduler role at Home Instead is an exciting opportunity to develop your skills in scheduling services for Clients and Care Professionals. As a key member of our team, you will be responsible for coordinating schedules, maintaining relationships, and providing exceptional customer service.

Key Responsibilities

  • Answer incoming calls in a friendly and professional manner, providing knowledgeable support to Clients and Care Professionals.
  • Field new client inquiries, enter information into Home Instead software, and print out service call forms for handover to the Deputy Care Manager.
  • Develop and maintain relationships with Clients and Care Professionals through regular informative and telephone QA contact.
  • Coordinate Care Professionals' schedules on a daily basis and maintain monthly Client schedules in Home Instead Software.
  • Identify and report to the Care Manager and Recruitment Coordinator any issues or concerns.
  • Process and mail initial service enquiry letters and brochures.
  • Provide up-to-date handovers for out-of-hours cover and participate in out-of-hours on-call management.

Secondary Responsibilities

  • Field employment inquiries from prospective Care Professionals and arrange the application process as needed.
  • Assist the Deputy Care Manager in completing Client Care Plans.
  • Coordinate and maintain a complete Client Service Schedule.
  • Participate in quarterly Care Professionals meetings.

Requirements

We are looking for a motivated and organized individual who is passionate about caring and committed to providing exceptional service. If you have a strong work ethic and a desire to make a difference, we encourage you to apply.

What We Offer

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.