Digital Account Manager

4 weeks ago

Aylesbury, Buckinghamshire, United Kingdom KJC Creative Full time
About KJC Creative

KJC Creative is a dynamic design and branding agency based in the UK, driven by our ethos to 'design for a better world'. We offer branding, strategy, and digital design for businesses positively shaping the world today. Our clients include a diverse range of sectors, from technology and finance to tourism and renewable energy.

Job Description

We are seeking a Senior Account Manager / Junior Account Director with strong digital experience and proficient project management skills to join our team. This is a full-time role, with flexible working options available. The ideal candidate will be office-based in Whitchurch, but we are open to discussing remote working arrangements for the right candidate.

Key Responsibilities
  • Lead on a wide range of technical and graphic design projects, reporting to and overseen by the Directors, as well as managing contractors, designers, and an Account Manager.
  • Collaborate with the Directors to support the strategic direction of client relationships and accounts.
  • Regular meetings with the Directors to inform them of all project progress and support needed to drive each task through to completion.
  • Lead on the day-to-day work for client projects and ongoing retainers, ensuring constant communication and nurturing relationships with key stakeholders, including hosting and attending client meetings.
  • Be our resident digital expert, demonstrating a strong technical knowledge and passion for all things online, constantly seeking out new advances and ideas that could drive the company and work forward.
  • Essential briefing support for clients, questioning their genuine needs and agreeing the required deliverables to facilitate a clear brief for the studio.
  • Collate detailed and technical internal briefs for designers and developers.
  • Create comprehensive project timeplanners, as well as proofing all essential admin, such as retainer monthly reports and meeting notes.
  • Scope projects with accurate cost estimates and write detailed client and company proposals.
  • Use Asana to manage all client projects and retainers, working with the Account Manager to direct the workflow, inputting all tasks and assigning them to the relevant team member.
  • Support the Directors with new business research and outreach.
  • Create reports for the Directors on project successes and key learnings, as well as analyzing time spent in relation to budgets.
  • Oversee the day-to-day running of the KJC social channels, working with the Account Manager on content planning, proofing social posts, writing copy for blogs, and briefing designers.
Requirements
  • 5+ years' experience working in a creative or digital agency, at a Project / Account Manager level or higher.
  • Proven experience leading in the planning and implementation of digital projects, including at least 2-3 full brochure/corporate website projects, coordinating a team, and tracking all deadlines.
  • Excellent communication skills, previously working in a client-facing role, with the confidence to not only liaise with but host client meetings and present proposals.
  • Being a confident copywriter, able to support the Director with offering this as a service to clients across both B2B and B2C sectors.
  • Experience in writing complex proposals, scoping work to create detailed estimates, project timeline creation, and managing all internal processes.
  • Proficient in Microsoft Office to an intermediate level.
  • Experience working with WordPress CMS.
Benefits
  • 25 days holiday + bank holidays.
  • Pension.
  • Flexible and remote working.
  • Annual training budget.
Job Details
  • Contract Type: Permanent.
  • Job Title: Senior Account Manager / Junior Account Director.
  • Hours / Days: 9am-5:30pm full-time (Monday-Friday).
  • Location: On-site in Whitchurch, Aylesbury. However, remote / hybrid working can be discussed.
  • Salary: £40-£50k (based on a full-time salary).

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