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Administrative Support Specialist
2 months ago
Position Overview
We are seeking a dedicated and enthusiastic individual to become a vital member of our Clinical Administration Team. This role offers a unique opportunity to gain invaluable experience within a prestigious healthcare organization, renowned for its commitment to excellence and patient care.
At Royal Papworth Hospital, we celebrate diversity and encourage our staff to embrace their unique qualities to deliver outstanding and personalized care to our patients. Our strength lies in our ability to cultivate an inclusive environment that values differences.
Key Responsibilities
The role of Administrative Support Specialist serves as an excellent entry point into the healthcare sector or as a chance to enhance your existing skill set.
The ideal candidate will play a crucial role in delivering a high-quality, efficient, and customer-oriented service. We are looking for individuals with strong IT capabilities who can thrive in a dynamic environment. Flexibility, teamwork, and a passion for public service are essential. A commitment to ongoing training and development, along with exceptional communication skills, is required. The position demands proficiency in both telephone and face-to-face interactions, a high standard of written English, and the ability to manage multiple tasks effectively.
Responsibilities include adhering to organizational standards for welcoming patients, accurately recording information, and promptly addressing any delays. Additionally, you will assist the clinical team by coordinating transportation for eligible patients as needed.
Upon joining, you will receive a comprehensive training program designed to support your success in this role, with regular progress reviews alongside your mentor. Training will encompass various functional areas related to electronic medical records, including:
- Patient Admissions
- Patient Discharges
- Access Plans
- Appointment Scheduling
- Expected Discharge Dates
- Pathway Status Management
- Discharge Pathway Coordination
About Royal Papworth Hospital
Royal Papworth Hospital NHS Foundation Trust stands as the UK's premier heart and lung hospital, providing care to over 50,000 patients annually. We are recognized for performing the highest number of heart and lung transplants in the UK and for our pioneering contributions to cardiac care.
Located within the Cambridge Biomedical Campus, the largest hub for medical research and health science in Europe, our Trust is at the forefront of innovative treatments. We are proud to have been the first hospital trust in the UK to achieve an outstanding rating across all five areas assessed by the Care Quality Commission, a distinction we continue to uphold. Our core values of compassion, excellence, and collaboration guide our daily operations, and we expect all team members to embody these principles in their interactions.
We value diversity and welcome applications from individuals of all backgrounds, ensuring that all candidates who meet the minimum criteria will be considered.
Application Process
For further information regarding this role or to learn more about working at Royal Papworth Hospital, please refer to the detailed Role Profile available on our website.
