Admissions Officer

2 months ago

Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time
Main Responsibilities

The Admissions Officer will play a key role in supporting the growth of GBS Global Applied Knowledge by ensuring the delivery of a fair, efficient, and transparent admissions process.

The successful candidate will be responsible for:

  • Supporting the Admissions Team in the provision of an effective and efficient admissions service for GBS.
  • Contributing to the achievement of GBS's objectives through the delivery of a high-quality admissions process.
  • Managing time effectively, prioritizing work to meet demands and recruitment deadlines.
  • Maintaining accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
  • Ensuring accurate input of applicant-related data and correction of applicant exception reports using the student management information system.
  • Providing advice and guidance on course options to applicants and potential applicants verbally and in writing.
  • Dealing with all internal and external queries concerning the progress and status of an application.
  • Providing a quality, customer-focused first-line, advisory, and information service, giving initial support and guidance on admissions policies and procedures.
  • Carrying out initial checks on applications for a portfolio of courses, including minimum entry requirements, criminal convictions, multiple application identification, and immigration checks.
  • Monitoring the responses of applicants to decisions and updating the information on the institution's student record system.
  • Invigilating all assessments taking place in the assessment center and offering support to applicants if required.
  • Booking interviews with prospective applicants via phone, email, and SMS.
  • Handling telephone and email enquiries from prospective students, independently and in a timely and professional manner.
  • Assisting the Business Development Team with Open Days when required.
Requirements

The successful candidate will possess:

  • Experience of dealing with a wide range of demanding individuals and resolving problems quickly and calmly.
  • Experience of being administratively self-sufficient and accustomed to exercising initiative.
  • Confident user of the Microsoft Office package.
  • Experience of prioritizing and ability to balance a diverse workload while working with precision.
  • Good organizational and time management skills, scheduling, and prioritizing multiple projects and tasks with varying deadlines.
  • Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
  • Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
  • Ability to manage change and respond positively to new challenges.
  • Pro-active, responsive, motivated, and approachable.
  • Ability to work under pressure.
  • A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
  • A methodical and organized approach to work with a high level of accuracy and an eye for detail.
  • Committed to working as part of a team.
  • Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.
Desirable

The following qualifications and experiences are desirable:

  • Degree, relevant professional qualification, or equivalent experience in relevant roles.
  • General understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.
  • Demonstrable experience of the workings of an Admissions or related team.
  • Experience in a course advisory role.
  • Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.
  • Experience with student management systems (e.g., SITS, Salesforce, Unit4).
  • Experience with the UKVI Sponsoring System & Student Route regulations.
  • Creative and innovative approach to problem-solving.
  • Knowledge of two or more languages.
  • A high degree of judgement to make recommendations or decisions.

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