Concession Store Manager
2 months ago
About the Role
Frasers Group is seeking a highly skilled and experienced Concession Store Manager to join our team. As a key member of our leadership team, you will be responsible for the management of our concession store and team, driving business growth and excellence in customer service.
Key Responsibilities
- Manage concession store operations, ensuring delivery of key performance indicators (KPIs) and maintaining high standards of customer service.
- Develop and implement business strategies to drive sales growth, improve customer engagement, and increase team productivity.
- Lead and motivate a high-performing team, providing coaching, training, and development opportunities to ensure they have the skills and knowledge to succeed.
- Collaborate with cross-functional teams to achieve business objectives, including sales, marketing, and operations.
- Monitor and control store budgets, ensuring effective use of resources and minimizing waste.
- Identify and implement process improvements to enhance store efficiency and customer experience.
Requirements
- Proven experience in a retail or concession management role, with a strong track record of driving business growth and improving customer satisfaction.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong commercial awareness, with a deep understanding of the retail industry and market trends.
What We Offer
- A competitive salary and bonus structure.
- A comprehensive benefits package, including health insurance, pension scheme, and employee discounts.
- Opportunities for career development and progression within the company.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
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