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Concession Store Director

1 month ago

Plymouth, Plymouth, United Kingdom Frasers Group Full time

About Us

Frasers Group is a leading retail company with a passion for gaming and a commitment to building a valuable community for gamers in the UK.

Job Summary

We are seeking a highly motivated and experienced Concession Store Manager to join our team. As a key member of our management team, you will be responsible for the management of our concession store and team, driving sales growth, improving customer satisfaction, and achieving business objectives.

Key Responsibilities

  • Manage concession store operations, ensuring delivery of key performance indicators (KPIs) and achieving business objectives.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase team engagement.
  • Lead and motivate a high-performing team, providing coaching, training, and development opportunities to ensure they have the skills and knowledge to succeed.
  • Monitor and control store budgets, ensuring effective use of resources and minimizing waste.
  • Collaborate with the Cluster Manager and other stakeholders to achieve business objectives and drive growth.

Requirements

  • Proven experience in a retail or leisure environment, with a strong track record of driving sales growth and improving customer satisfaction.
  • Excellent leadership and management skills, with the ability to motivate and develop a high-performing team.
  • Strong commercial awareness and analytical skills, with the ability to interpret data and make informed decisions.
  • Ability to work well under pressure and to tight deadlines, with a flexible and adaptable approach to work.
  • Commitment to achieving the highest store standards and customer service experiences.

What We Offer

  • A competitive salary and bonus scheme.
  • A comprehensive benefits package, including a 40% discount on in-store purchases and a discounted gym membership.
  • Opportunities for career development and progression within the company.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.