Retail Store Manager

4 weeks ago


Crawley, West Sussex, United Kingdom Cobra Coffee - Starbucks Franchisee Full time
{"title": "Store Manager - Customer Experience", "content": "Be a Part of Our Team

We are seeking a highly motivated and experienced Store Manager to join our team at Cobra Coffee - Starbucks Franchisee. As a Store Manager, you will be responsible for leading a team of customer-facing staff to deliver exceptional customer service and drive store profitability.

Key Responsibilities
  • Lead a team of customer-facing staff to deliver exceptional customer service and drive store profitability.
  • Champion our mission and values to create a positive customer experience.
  • Understand the market and identify opportunities to drive store profitability and business growth.
  • Execute store operations to ensure opening, close, and weekends are covered by the team.
  • Analyse data and leverage observations to inform decision making that improves customer and store performance.
  • Work with store leaders to manage labour within budgets and recruit world-class talent.
  • Cascade and roll out new initiatives to drive operational excellence and business results.
  • Support the growth of partners through performance and development coaching.
What We Offer
  • 28 days holiday a year (including Bank Holidays).
  • Free drinks and discounted food when on shift, including £1 food items.
  • A free bag of coffee each month and 30% partner discounts on food, beverages, and merchandise in Starbucks stores when not at work.
  • Third-party discounts including 10% in Southern Co-op food stores.
  • Life insurance.
  • Comprehensive training including coffee knowledge and access to Starbucks Global Academy.
  • Career progression opportunities.
Our Process

Our hiring process includes a CV review, telephone interview, providing right to work documentation, interview and in-store experience, and offer and onboarding.

", "lang_code": "en"}
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