District Service Manager

2 months ago

StocktononTees, Stockton-on-Tees, United Kingdom Fujifilm Corporation Full time

Job Summary

Fujifilm Corporation is seeking a highly skilled District Service Manager to lead our equipment installation and servicing efforts in a designated territory. As a key member of our team, you will be responsible for planning and directing the installation and servicing of toner equipment to meet the needs of our customers.

Key Responsibilities

  • Direct the equipment installation process to ensure timely and quality performance
  • Work with technical advisors to resolve escalated customer problems
  • Manage daily activities of assigned customer support group
  • Develop strong working relationships with internal and external customers
  • Provide problem resolution to customers on escalated product issues
  • Interact with sales personnel to ensure technical services and support are properly delivered
  • Direct skill set training for technicians to ensure high-level support
  • Complete and submit service activity reports and paperwork timely
  • Communicate product issues to the technical advisor group
  • Participate in the interviewing, hiring, and performance management process for assigned technicians
  • Provide sales assistance in demos and/or customer visits
  • Attend training classes for product updates and new products
  • Monitor critical accounts to accomplish quick and effective problem resolution
  • Monitor weekly, monthly, and annual reports and direct technician actions based on reported data

Requirements

  • High School Diploma or GED
  • 3+ years management experience
  • 5+ years field experience in a technical service industry
  • Experience with toner-based presses, inkjet equipment, color management, and/or prepress products and software applications
  • Knowledge of current Graphic Arts Industry technology and trends
  • Ability to work under highly stressful customer situations
  • Ability to communicate with vendors and clients in an efficient and professional manner
  • Outstanding customer relations skills
  • Excellent problem-solving and decision-making skills
  • Highly developed interpersonal skills and ability to work with others
  • Ability to achieve corporate and departmental goals by effectively managing a geographic team and customer base
  • Valid Driver's License
  • Ability to travel approximately 60%

Preferred Qualifications

  • Bachelor's degree in a related field
  • Managed a group of 10+ individuals
  • 3+ years of managing field service technicians for toner-based products
  • Salesforce CRM

Fujifilm Corporation is an Equal Opportunity Employer

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