Senior Claims Handler

1 day ago


Manchester, United Kingdom MBA Full time

{"h1": "Senior Claims Handler Role", "p": "At MBA, we're seeking a skilled Senior Claims Handler to join our team of dedicated professionals. As a key member of our Liability claims team, you'll be responsible for managing a caseload of claims, including Employers Liability, Personal Liability, and Commercial claims of varying values.

Your primary objective will be to establish robust relationships with clients built on trust, respect, and efficient service delivery. You'll gather all necessary evidence, understand the full details of policy cover, and ensure the customer is fully aware of their liability.

Key Responsibilities:

* Manage your own caseload of Liability claims
* Establish relationships with clients
* Gather evidence and understand policy cover
* Negotiate fair settlements and handle pushbacks
* Liaise with third parties involved in the claim

Requirements:

* Prior exposure to handling both EL + PL claims up to £75,000
* Insurance qualification such as the Chartered Insurance Institute (CII) or equivalent
* Experience in end-to-end caseload management
* Ability to prioritise claims and adapt to a Key Performance Indicator (KPI) target environment
* Knowledge or awareness of Financial Services Authority (FSA) procedures and the Treating Customers Fairly (TCF) initiative
* Excellent customer service, organisational, and communication skills

Perks and Benefits:

* 26 days holiday, plus a day off for your Birthday
* Flexible bank holidays
* Funding for Insurance Qualifications
* Life Assurance 4x basic salary
* Dental Plan, Cash Plan, Employee Assistance Program
* Paid overtime (if authorised) and 5% pension contribution
* Workplace season tickets

If you're a motivated and experienced claims professional looking for a new challenge, we'd love to hear from you"}


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