Technical Support Engineer

2 months ago


Manchester, United Kingdom Burns Sheehan Full time £35,000
About the Role

We are seeking a highly skilled Customer Support Engineer to join our team at Burns Sheehan. As a key member of our support function, you will be responsible for providing exceptional customer service and technical expertise to our clients.

Key Responsibilities
  • Diagnose and troubleshoot complex technical issues for our clients
  • Utilize your SaaS and SQL/database experience to solve problems and improve customer satisfaction
  • Work collaboratively with our internal teams to resolve issues and improve our services
Requirements
  • Proven experience in a customer-facing role, providing technical support for SaaS applications
  • Strong technical skills, including SaaS and SQL/database experience
  • Excellent communication and problem-solving skills
About Burns Sheehan

Burns Sheehan is a dynamic and exciting company that specializes in providing innovative solutions to the Telecoms and Customer Engagement Platform sector. We are committed to delivering exceptional customer service and building long-term relationships with our clients.



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