Technical Support Engineer

1 month ago


Manchester, United Kingdom DGH Recruitment Full time

Technical Support Engineer / 1st/2nd Line Support Analyst

A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis.

Technical Support Engineer / 1st/2nd Line Support Analyst

Responsibilities and Duties:

• Provide end-user IT assistance on all core desktop applications and technologies.

• Assist the Service Desk Delivery Manager in the triage of tickets, including:

• Serving as the end user advocate, maintaining regular communication with end users as

necessary to keep them informed about incident progress and notify them of any impending

changes or agreed outages.

• Collect missing/necessary information from end users and accurately create and update

service tickets in our ticketing system.

Technical Support Engineer / 1st/2nd Line Support Analyst

Knowledge, Sills and Experience:

• ITIL Certification is preffered

• Experienced working with, troubleshooting and improving Windows Server technologies,

Windows 10 and Office 365

• Understanding of telephony, including mobile devices and soft telephony (VOIP)

Technical Support Engineer / 1st/2nd Line Support Analyst



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