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Service Driver Team Lead
2 months ago
About Us:
Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.
We are a U.S. based business-to-business services company that has grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas.
Our mission is to protect health and well-being in a safe, responsible, and sustainable way.
Job Purpose:
This role represents the overall interests of the company in a specific business market area and assists the Supervisor Customer Service in the planning, administration, monitoring and optimizing the operational performance of the branch.
The Service Driver Team Lead will be required to provide out of hours on call duties, on a rota basis as required.
Key Responsibilities:
- Ensures that daily work schedules for SD's are prepared and distributed.
- Spends time in the field with the Service Drivers and implements roadside coaching development and security checks, two truck days per week.
- Ensures that Health & Safety standards are maintained and adhered to according to Shred-it policies and statutory requirements.
- Assists the Supervisor Customer Service in opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
- Helps resolve service problems as directed.
- Assists the Supervisor Customer Service in monthly meetings with Service Drivers and publishes the minutes.
- Assists the Supervisor Customer Service in customer data entry for new service orders on company SAP data system.
- Responsible for accurate and timely data entry on the company SAP system, processing paperwork to include but not limited to entry of manual services orders, mass service order printing and dissemination to Service Drivers, customer service queries i.e., next service date etc., routing of new clients into system as directed by the Supervisor Customer Service.
- Assists in Fleet Maintenance of all vehicles of the Branch, as directed.
- Implements truck inspections and security check process.
Requirements:
- Good time management skills.
- Good interpersonal skills.
- Computer literate, proficiency of SAP data system.
- Mechanical aptitude.
- Positive attitude.
- People orientated – believes people make the difference.
- Good work ethic.
- Flexible.
- Proactive.
- Self-motivated.
- Results oriented – motivated by success.
- Focused on career progression.
- Committed to personal development and continuing education.
- Management or supervisory aptitude.
- Understanding of Routing Principles.
- Customer Service Orientation.
- Some Fleet Maintenance.
- Knowledge of Health & Safety guidelines.
Certifications and/or Licenses:
- Category C+ E / Class II licence.
- Certificate of Professional Competence is an advantage.
Benefits:
- Contributory Pension Scheme.
- Life Insurance.
- Cycle to Work Scheme.
- Access to SteriCares, our employee support fund.
- Stericycle University – Our online library of self-development & learning.
- Annual performance related pay review.
- Referral Scheme (Earn by introducing people in your network to the Stericycle family).
- Flu voucher.
- Eye Test voucher.
- And more...
