Branch Manager

17 hours ago


Kenilworth, Warwickshire, United Kingdom Spicerhaart Full time
About the Role

We are seeking an experienced Branch Manager to lead our Estate Agency team in delivering exceptional service to our clients. As a key member of our team, you will be responsible for driving business growth, managing a team of estate agents, and ensuring the highest standards of customer service.

Key Responsibilities

  • Lead daily meetings with the Estate Agency team to discuss sales targets, customer feedback, and team performance.
  • Coach and develop the team to achieve key performance indicators (KPIs) and improve sales performance.
  • Monitor and assess individual team member performance, providing constructive feedback and coaching to improve performance.
  • Develop and implement business plans to drive sales growth and improve customer satisfaction.
  • Build and maintain strong relationships with vendors, buyers, and other stakeholders to drive business growth.
  • Liaise with prospective buyers and arrange property viewings to meet their needs.
  • Negotiate offers and agree sales to meet customer expectations.
  • Ensure the business is risk-averse and follows the highest compliance standards for all regulatory bodies.

Requirements

  • Full UK driving licence for a manual vehicle.
  • Minimum of 2 years' experience within Estate Agency at a Senior Negotiator position, a Property Valuer position, or higher.
  • Strong communication and interpersonal skills to build relationships with customers, suppliers, and colleagues.
  • Ability to create and implement business plans to drive sales growth and improve customer satisfaction.
  • Strong understanding of current legislation related to Estate Agency.
  • Ability to manage time-sensitive and high-volume workloads.
  • Reputation for delivering outstanding customer service.
  • Ability to work under own initiative.
  • Good telephone manner.
  • Strong IT skills (Basic Microsoft Packages).
  • Attention to detail.

What We Offer

  • Competitive salary and bonus structure.
  • Opportunities for career progression and professional development.
  • Enrolment onto a fully-funded training course to earn a Level 2 Estate Agent Qualification.
  • Company car or car allowance.
  • Employee Assistance Programme.

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