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Homelessness Prevention Specialist

2 months ago

London, Greater London, United Kingdom Crisis Full time
About the Role

Crisis Skylight Brent is seeking a highly skilled and compassionate Engagement and Assessment Worker to join their team. As a key member of the Engagement and Assessment Team, you will provide a high-quality, non-judgmental, and safe service to individuals experiencing homelessness.

Your primary responsibilities will include:

  • Providing information about Crisis' services and delivering a high-quality triage and assessment service
  • Offering Information, Advice, and Guidance (IAG) on local homelessness and other related services
  • Managing a small caseload and working collaboratively with external partners and Crisis Skylight Brent's Coaching and Learning Teams

To succeed in this role, you will have:

  • Experience working with homeless or vulnerable groups and a deep understanding of the importance of respecting confidentiality, showing empathy, and working in a boundary way
  • Excellent customer service skills with a commitment to delivering the highest standard of customer care and high-quality IAG
  • Good knowledge of homelessness, housing, and welfare legislation and Safeguarding procedures
  • Strong interpersonal skills, including effective written and verbal communication skills and the ability to deal with challenging situations with a calm approach

Crisis is committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from individuals with lived experience of homelessness and those from all marginalized groups, communities, and backgrounds.

About Crisis

Crisis is a national charity for people experiencing homelessness. Our mission is to end homelessness for good. We work with thousands of people across England, Scotland, and Wales to provide housing and benefits advice, 1-2-1 coaching, advocacy, courses, and peer group sessions, alongside practical services such as showers and laundry for street homeless individuals.

We believe that everyone deserves a safe and secure place to call home. Our values of Bold, Impactful, Collaborative, and Equitable guide our work as we strive to make a meaningful difference in the lives of those we serve.

What We Offer

As a member of our team, you will have access to a range of benefits, including:

  • Interest-free loans for travel season tickets, cycle-to-work schemes, and deposits to secure a tenancy
  • Pension scheme with an employer contribution of 8.5%
  • 28 days' annual leave (pro rata), increasing with service to 31 days, and the option to purchase up to 10 additional days' leave
  • Enhanced maternity, paternity, shared parental, and adoption pay
  • Flexible working around core hours (10am-4pm)
  • Wellbeing leave to be used flexibly

We are committed to supporting your ongoing development and career growth. You will have the opportunity to join our staff diversity networks and contribute to making Crisis a truly diverse organization.