Contract Manager
2 months ago
Job Title: Contract Manager - FM Service Provider
Company: CBW Staffing Solutions
Location: London
Job Type: Full-time
Salary: Up to £70,000 per annum
Job Summary:
We are seeking an experienced Contract Manager to oversee the day-to-day operations of a multi-tenanted commercial portfolio in London. The successful candidate will have a proven track record in facilities management and will be responsible for managing a team of engineers to deliver high-quality services to our clients.
Key Responsibilities:
- Manage and maintain relationships with clients and stakeholders
- Oversee the delivery of hard services across the portfolio, including maintenance, repairs, and upgrades
- Develop and implement strategies to improve service delivery and customer satisfaction
- Manage and motivate a team of engineers to achieve high levels of performance and productivity
- Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs)
- Ensure compliance with health and safety regulations and environmental policies
- Manage budgets and resources to deliver services within agreed parameters
- Develop and implement quality procedures to ensure high standards of service delivery
- Recruit, train, and develop staff to meet the needs of the business
- Manage staff absenteeism and disciplinary issues
- Attend client meetings and provide technical support as required
Requirements:
- Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher
- Experience of service delivery across a mobile commercial portfolio (Hard Services)
- Previous experience of managing an FM engineering team
- A proven track record in commercial building maintenance
- Ability to communicate both verbally and in writing with all levels of staff and clients
- Ability to manage and prioritize a demanding and varying workload
- Excellent communication and customer service skills
What We Offer:
We offer a competitive salary and benefits package, including opportunities for career development and progression. If you are a motivated and experienced facilities management professional looking for a new challenge, please apply for this exciting opportunity.
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