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Guest Experience Host

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Cardiff, United Kingdom Tonight Josephine Careers Full time

About Us: Nightcap is a distinguished operator in the vibrant late-night bar industry. We proudly manage a diverse collection of bars and venues throughout the UK, featuring renowned brands such as The Cocktail Club, Tonight Josephine, Barrio Familia, and Dirty Martini. Our mission is to establish ourselves as the premier bar group in the UK, driven by the belief that everyone deserves an exceptional night out. It is our collective responsibility to ensure we create memorable experiences for our guests.

Our work environment is lively and dynamic, characterized by a culture that values creativity, innovation, and collaboration. We encourage every team member to contribute their ideas and bring their authentic selves to work, fostering a sense of belonging.

What We Offer:

  • A generous service charge that rewards your commitment to exceptional customer service.
  • A fantastic 50% discount on food and beverages across all our venues.
  • Access to our Employee Assistance Program (EAP), offering support for mental health, well-being, and financial advice.
  • The chance to participate in our elite bartender training program, enhancing your skills.
  • Opportunities for third-party training sessions that provide globally recognized certifications.
  • Significant career advancement prospects, as we are dedicated to your professional growth.
  • Annual staff celebration events that bring our team together for a memorable experience.

Key Responsibilities:

  • Welcome and greet guests, managing reservations and ensuring a seamless dining experience.
  • Guide guests to their tables and provide insights into our cocktail offerings, sharing your recommendations.
  • Handle phone inquiries, manage reservations, and offer information to guests.
  • Address guest inquiries, complaints, and special requests with professionalism and courtesy.
  • Maintain a tidy and organized front-of-house area, including entryways and waiting areas.
  • Assist with opening and closing procedures, ensuring the host stand and reservation books are well-organized.

Skills and Qualifications:

  • Strong communication skills to engage with guests in a friendly and approachable manner.
  • Excellent organizational skills to efficiently manage reservations and seating arrangements.
  • Ability to thrive under pressure and manage a high volume of guests during peak times.
  • A positive and outgoing demeanor, with a genuine desire to create a welcoming atmosphere.
  • Problem-solving abilities to effectively address guest inquiries and resolve issues.

If you are passionate about delivering outstanding service and creating unforgettable experiences for our guests, we would love to hear from you.