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Reception Operations Coordinator

2 months ago


Aldershot, United Kingdom Brook Street Full time
Position Overview:

Brook Street is excited to offer a remarkable opportunity within the Ministry of Defence for a full-time role as a Front Desk Administrator.


Role Summary:

This position is essential in supporting the Regional Rehabilitation Unit (RRU) by ensuring the delivery of safe and effective healthcare services.


Key Responsibilities:
  • Manage appointment scheduling and correspondence with patients, utilizing Microsoft Outlook and our medical management system.
  • Oversee the tracking of podiatry insoles, employing spreadsheets and our medical system for efficient monitoring.
  • Prepare and send non-attendance notifications to patients, ensuring clear communication through our systems.
  • Coordinate patient participation in courses, including sending instructions and booking appointments as necessary.
  • Handle incoming calls to address appointment inquiries, utilizing our medical system to review and adjust schedules.
  • Facilitate MRI scan bookings for patients, ensuring all necessary information is accurately recorded.
  • Maintain the appointment data capture system, entering data efficiently and accurately.

Qualifications:
  • Demonstrated administrative expertise with a background in office management.
  • Exceptional organizational and time-management skills.
  • Proficiency in Microsoft Office Suite.
  • Strong decision-making and problem-solving capabilities.
  • Excellent interpersonal skills to foster effective relationships.

Preferred Experience:
  • Prior experience in a healthcare or defense-related setting.
  • Familiarity with electronic procurement and financial documentation processes.

Compensation:

Competitive pay rate of £12.99 per hour, with an additional allowance for each hour worked.


Work Schedule:

Standard office hours, Monday to Friday, totaling 37 hours per week.


Contract Duration:

Possibility of extension based on performance.


About Brook Street:

Brook Street is committed to supporting the Armed Forces Covenant, ensuring interviews for veterans and military personnel spouses/partners who meet essential criteria. As a Disability Confident Leader and recipient of the Gold Award from the Defence Employer Recognition Scheme, we prioritize equal opportunities for all candidates.

If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet all essential criteria, we encourage you to express your interest through our application process.