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Reception Operations Coordinator
2 months ago
Brook Street is excited to offer a remarkable opportunity within the Ministry of Defence for a full-time role as a Front Desk Administrator.
Role Summary:
This position is essential in supporting the Regional Rehabilitation Unit (RRU) by ensuring the delivery of safe and effective healthcare services.
Key Responsibilities:
- Manage appointment scheduling and correspondence with patients, utilizing Microsoft Outlook and our medical management system.
- Oversee the tracking of podiatry insoles, employing spreadsheets and our medical system for efficient monitoring.
- Prepare and send non-attendance notifications to patients, ensuring clear communication through our systems.
- Coordinate patient participation in courses, including sending instructions and booking appointments as necessary.
- Handle incoming calls to address appointment inquiries, utilizing our medical system to review and adjust schedules.
- Facilitate MRI scan bookings for patients, ensuring all necessary information is accurately recorded.
- Maintain the appointment data capture system, entering data efficiently and accurately.
Qualifications:
- Demonstrated administrative expertise with a background in office management.
- Exceptional organizational and time-management skills.
- Proficiency in Microsoft Office Suite.
- Strong decision-making and problem-solving capabilities.
- Excellent interpersonal skills to foster effective relationships.
Preferred Experience:
- Prior experience in a healthcare or defense-related setting.
- Familiarity with electronic procurement and financial documentation processes.
Compensation:
Competitive pay rate of £12.99 per hour, with an additional allowance for each hour worked.
Work Schedule:
Standard office hours, Monday to Friday, totaling 37 hours per week.
Contract Duration:
Possibility of extension based on performance.
About Brook Street:
Brook Street is committed to supporting the Armed Forces Covenant, ensuring interviews for veterans and military personnel spouses/partners who meet essential criteria. As a Disability Confident Leader and recipient of the Gold Award from the Defence Employer Recognition Scheme, we prioritize equal opportunities for all candidates.
If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet all essential criteria, we encourage you to express your interest through our application process.