Claims Quality Assurance Specialist
4 weeks ago
We are seeking a highly skilled Claims Quality Analyst to join our team at Acorn Insurance. As a Claims Quality Analyst, you will play a critical role in ensuring the quality and integrity of our claims handling processes.
Key Responsibilities:- Conduct thorough quality reviews of customer contacts, calls, webchats, administration, and business processes to ensure compliance with regulatory requirements and industry standards.
- Maintain consistency in approach to QA monitoring and ensure that all deliverables, KPIs, and quality standards are met.
- Contribute to the overall effectiveness and value of the QA function by recommending and developing innovative solutions to improve quality and efficiency.
- Stay up-to-date with regulatory changes and developments, including FCA, TCF, and Data Protection Regulations, and ensure that our claims handling processes are compliant.
- Collaborate with the Claims Audit Lead and Claims Auditor to provide insight and support in the QA process.
- Excellent written English and report writing skills.
- Strong understanding of the regulatory framework in which Haven Claims operates.
- Enthusiasm and passion for quality, with a pragmatic approach to problem-solving.
- Independence and discretion, with the ability to maintain confidentiality.
We are a growing business with a strong commitment to quality and customer satisfaction. As a Claims Quality Analyst, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.
We offer a range of benefits, including enhanced annual leave entitlement, additional buy and sell holidays, company sick pay scheme, and a comprehensive pension scheme. We also provide ongoing training and development opportunities to help you grow your career with the business.
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Claims Quality Assurance Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom Acorninsure Full timeJob Title: Claims Quality Assurance SpecialistWe are seeking a highly skilled Claims Quality Assurance Specialist to join our team at Acorn Insurance. As a Claims Quality Assurance Specialist, you will play a critical role in ensuring the quality and integrity of our claims handling processes.Key Responsibilities:Conduct thorough reviews of customer...
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Claims Quality Assurance Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom Acorninsure Full timeJob Title: Claims Quality Assurance SpecialistWe are seeking a highly skilled Claims Quality Assurance Specialist to join our team at Acorn Insurance. As a Claims Quality Assurance Specialist, you will play a critical role in ensuring the quality and integrity of our claims handling processes.Key Responsibilities:Conduct thorough reviews of customer...
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Claims Quality Assurance Specialist
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Liverpool, Liverpool, United Kingdom Acorninsure Full timeJob Title: Claims Quality Assurance SpecialistWe are seeking a highly skilled Claims Quality Assurance Specialist to join our team at Acorn Insurance. As a Claims Quality Assurance Specialist, you will play a critical role in ensuring the quality and integrity of our claims handling processes.Key Responsibilities:Conduct thorough quality reviews of customer...
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Claims Quality Assurance Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Acorninsure Full timeJob Title: Claims Quality Assurance SpecialistWe are seeking a highly skilled Claims Quality Assurance Specialist to join our team at Acorn Insurance. As a Claims Quality Assurance Specialist, you will play a critical role in ensuring the quality and integrity of our claims handling processes.Key Responsibilities:Conduct thorough quality reviews of customer...
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Claims Quality Assurance Specialist
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Claims Quality Assurance Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Acorninsure Full timeJob Title: Claims Quality AnalystWe are seeking a highly skilled Claims Quality Analyst to join our Claims Governance Team. As a Claims Quality Analyst, you will play a critical role in ensuring the quality and integrity of our claims handling processes.Key Responsibilities:Conduct thorough QA reviews of customer contacts, calls, webchats, administration,...
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Claims Quality Assurance Specialist
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Liverpool, Liverpool, United Kingdom Acorninsure Full timeJob Title: Claims Quality AnalystWe are seeking a highly skilled Claims Quality Analyst to join our Claims Governance Team. As a Claims Quality Analyst, you will play a critical role in ensuring the quality and integrity of our claims handling processes.Key Responsibilities:Conduct thorough QA reviews of customer contacts, calls, webchats, administration,...
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