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Customer Service Ambassador

2 months ago

Teddington, Greater London, United Kingdom DiverseJobsMatter Full time
Job Description

About the Role

DiverseJobsMatter is seeking a passionate and personable communicator to join our Telephone Engagement team as a Customer Service Ambassador. As a key member of our team, you will play a vital role in developing our relationship and engagement with supporters, primarily through telephone and non-face-to-face communications.

Key Responsibilities

  • Establish and maintain strong relationships with supporters, providing exceptional customer service and ensuring a positive experience.
  • Utilize active listening skills to understand supporter needs and preferences, and tailor communication approaches accordingly.
  • Confidently solicit financial support from supporters, while also promoting our organization's mission and impact.
  • Meet and exceed income targets, demonstrating a strong ability to drive results and achieve goals.
  • Develop and implement effective strategies to engage and retain supporters, leveraging data and analytics to inform decision-making.

Requirements

  • Excellent verbal communication skills, with the ability to build rapport and trust with supporters.
  • Strong data entry and IT skills, with experience using CRM systems and other software applications.
  • Flexibility to work varying hours, including evenings and weekends, to accommodate supporter needs.
  • Ability to work independently, with minimal supervision, and as part of a team to achieve shared goals.
  • Passion for the mission and values of DiverseJobsMatter, with a commitment to empowering communities and addressing poverty.

What We Offer

  • A part-time (28 hours per week) home-based role, with flexibility to work from the office one day a week.
  • A competitive salary and benefits package, including opportunities for professional development and growth.
  • A dynamic and supportive team environment, with a focus on collaboration and mutual respect.
  • The chance to make a meaningful impact and contribute to the success of our organization.

How to Apply

If you are a motivated and results-driven individual with a passion for customer service and community engagement, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].