Customer Service Lead

3 days ago


Teddington, Greater London, United Kingdom RHP Full time

Key Responsibilities

We're seeking a skilled Customer Service Lead to manage complex cases, resolve escalated issues and provide guidance and support to the wider complaints team.

You'll be responsible for ensuring all complaints are handled in line with our internal policies and procedures and the Housing Ombudsman's Complaint Handling Code.

You'll identify the best ways for us to help our customers, utilising your knowledge and enthusiasm to drive high performance and improve customer service.

Requirements

  • Strong understanding of the social housing sector, including relevant regulations and legislation
  • Ability to role model our behaviours and skills
  • Personal accountability for delivering great customer service
  • Support the team to drive high performance and improve customer service

About Us

RHP is a company committed to providing excellent customer service and we're looking for someone who shares our values.

This role is an excellent opportunity to join our team and make a real difference to our customers.



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