Front Desk Receptionist
2 weeks ago
About the Role:
We are seeking a highly skilled and customer-focused Receptionist to join our team at Aire Ancient Baths in London. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing the reception area, and coordinating all front desk activities.
Key Responsibilities:
- Welcoming and greeting guests, ensuring a warm and friendly atmosphere
- Responding to customer inquiries, resolving issues, and addressing complaints in a professional and courteous manner
- Managing the reception area, including answering phones, responding to emails, and maintaining a clean and organized workspace
- Collaborating with the team to create a positive and engaging experience for our guests
- Providing excellent customer service, ensuring a high level of satisfaction and loyalty
Requirements:
- Experience in the hospitality industry, with a strong focus on customer service
- Professional English language skills, with excellent communication and interpersonal skills
- Ability to work flexibly, including evenings, weekends, and bank holidays
- Strong problem-solving skills, with a proactive and solutions-focused approach
What We Offer:
- A competitive hourly salary of £13.13
- A permanent contract with opportunities for growth and development
- A dynamic and supportive team environment
- Access to exclusive employee benefits and perks
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