Customer Service Manager Technical
1 month ago
Alexander Steele is partnering with a leading chilled food manufacturer to appoint a Customer Technical Manager at their Hertfordshire facility.
Key Responsibilities:- Provide technical support to key retailer accounts, ensuring exceptional standards of integrity, food safety, and legality.
- Visit customer sites, host customer visits, and manage customer specifications.
- Create and maintain technical policies aligned with customer policies and procedures.
- Manage NPD and Innovation projects for key customers, working closely with product developers, suppliers, and procurement.
- Facilitate product launches and provide technical support.
- At least 3 years of experience in a Customer Technical role, with experience working with major UK retailers.
- A degree in Food Science or equivalent.
- Project management and process improvement skills.
- Significant experience in food safety and quality management systems, including HACCP and complaint handling.
This is an exciting opportunity to join a dynamic team and contribute to the success of a leading food manufacturer.
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