Customer Service Manager Technical

1 month ago


Welwyn Garden City, Hertfordshire, United Kingdom CV Library Full time
Customer Technical Manager Job Description

Alexander Steele is partnering with a leading chilled food manufacturer to appoint a Customer Technical Manager at their Hertfordshire facility.

Key Responsibilities:
  • Provide technical support to key retailer accounts, ensuring exceptional standards of integrity, food safety, and legality.
  • Visit customer sites, host customer visits, and manage customer specifications.
  • Create and maintain technical policies aligned with customer policies and procedures.
  • Manage NPD and Innovation projects for key customers, working closely with product developers, suppliers, and procurement.
  • Facilitate product launches and provide technical support.
Requirements:
  • At least 3 years of experience in a Customer Technical role, with experience working with major UK retailers.
  • A degree in Food Science or equivalent.
  • Project management and process improvement skills.
  • Significant experience in food safety and quality management systems, including HACCP and complaint handling.

This is an exciting opportunity to join a dynamic team and contribute to the success of a leading food manufacturer.



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