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Business Transformation Adoption Specialist
3 months ago
Job Title: Business Change Adoption Manager
Contract Type: 12 Month Fixed Term Contract
Salary: £44, £49,559.23 is achieved 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Speke, Liverpool - Hybrid
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The impact you will have as a Business Change Adoption Manager
In this role, you will oversee the transition of organizational change, ensuring proficient management of adoption activities necessary for the successful implementation of all business transformations. You will facilitate project delivery utilizing various methodologies (waterfall/agile), as part of a results-oriented team dedicated to delivering high-quality outcomes.
Your strong communication skills will be essential as you provide comprehensive training on the solutions delivered. You will assist the organization with testing while developing a thorough understanding of the solutions to support the teams in achieving successful adoption.
About you
We are seeking an individual with:
Proven experience in effectively managing organizational change within a large, intricate multi-site entity. Exceptional stakeholder management skills with a history of fostering robust working relationships and the capability to communicate across all levels of the organization. Strong planning and organizational abilities, ideally with prior experience in a project-driven environment.Why Riverside?
At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefitsDiversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Manage the interface between the project team and operations to ensure the successful implementation of business change Collaborate with key stakeholders including the Project Manager, Business Managers, People Services, IT and Communications to ensure the business change is planned and delivered effectively and on time. Produce a Business Adoption Plan that aligns to the overall project plan and creates business confidence that everything is prepared and ready for adoption of the new solutions and products Identify, plan and manage implementation activities required to ensure a smooth transition, working with key operational stakeholders to identify the required changes to processes, procedures, systems and behaviours Act as a conduit between change, delivered products and the business ensuring that strong relationships based on trust are built, maintained and leveraged Form a partnership with the business to provide a safe, effective and constructive feedback loop back to BT teams, ensuring there is a constant conduit supporting incremental improvement Support in the design, building and testing of solutions with a view of how changes will impact the business and customers and act as the "voice of the customer" when appropriate Design, schedule and deliver training tailored to the audience and delivered over the most appropriate channels. Identify and remove blockers to successful implementation by working closely with the Delivery Manager Ensure effective communications are delivered to all key stakeholders related to change including the creation, publication and curation of content across the most appropriate channels Ensure that all policy and procedural requirements of the role are adhered to Respond flexibly to any necessary changes in work priorities and undertake other duties when required Form deep partnerships with Subject Matter Experts and call on their expertise to smooth transition Ensure the business area fully supports project delivery by assigning appropriate resources including Subject Matter Experts Monitor the progress of business adoption activities within the assigned project and target business area, reporting on progress including risks and issues and attending and contributing to the relevant governance forum (RPR/PSG) and business meetings as required. Monitor and manage the operational impact of changes including the impact on Business As Usual (BAU) activity, including Key Performance Indicators (KPIs) and the impact on performance levels, collaborating with key business stakeholders to identify and mitigate risks to delivery of business objectives. Work closely with the Business Architects and define and implement appropriate checks and measures to monitor change benefits, ensuring that new systems, processes and behaviours are embedded effectively to guarantee future success and desired business outcomes. Identify requirements for additional project implementation effort and resource required to ensure successful implementation. Working with key stakeholders including the Business Procedures Analysts, review and update any key business processes and operating procedures changed or impacted by allocated cross-cutting projects. Deliver agreed technical training and support appropriate e-learning through third-party suppliers, to ensure the target audience understands and can fully utilise the new business processes and/or operating procedures associated with the IT and/or business changes Support business colleagues during the User Acceptance Testing process, on allocated projects Hand over fit-for-purpose business processes, operating procedures and training materials to key stakeholders for repeat business-as-usual use following the go live of new solutions on allocated projects. Support business colleagues during the User Acceptance Testing process, on allocated projects. Support continuous improvement through routine and bespoke analysis, including feedback from stakeholders and identification of risks, to identify opportunities for improvementPerson specification
Knowledge, Skills and Experience
Essential
Experience of successfully managing business change within a large, complex multi-site organisation. Excellent stakeholder management with a track record of building strong working relationships and the ability to communicate at all levels across the business. Strong planning and organisational skills, ideally with previous experience of working in a project environment. Awareness of project management methodologies. Understanding of risk management principles. Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business. Excellent attention to detail with the ability to work accurately under pressure, deliver to strict deadlines and manage conflicting priorities. Commercially aware with a focus on continuous improvement. Results focused with the ability to take ownership of tasks. Excellent team player who can work flexibly to meet business requirement