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Development Team Lead

2 months ago

Telford, Telford and Wrekin, United Kingdom Diligenta Full time £27,069 - £33,837
Job Title: Development Team Lead

At Diligenta, we're committed to delivering exceptional customer service and transforming our clients' operations. As a Development Team Lead, you'll play a crucial role in achieving this vision.

Key Responsibilities:
  • Lead and manage a team of Customer Service Representatives to achieve key operational objectives.
  • Oversee customer service delivery and manage team performance to meet business and client goals.
  • Foster talent development and provide coaching and mentoring to team members.
  • Ensure all work is cleared to zero every day and manage customer queues to agreed standards and service levels.
  • Track and report on key performance indicators, including quality, productivity, compliance, and employee engagement.
Requirements:
  • Proven experience in team management and leadership.
  • Strong ability to lead, motivate, and develop a high-performing team.
  • Capable of analysing issues, generating solutions, and making data-backed decisions.
  • Previous Financial Services experience is desirable, but not essential as training is provided.
What We Offer:
  • Eligibility for an annual discretionary bonus scheme.
  • Personal and career development opportunities to progress your aspirations within the company and through our global parent company (Tata Consultancy Services).
  • Access to Perks at Work, an online discounted shopping platform, saving you money on a wide range of goods and services.
  • Cycle to Work Scheme and Interest-free Season Ticket loans.
  • A company-wide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental, physical, and financial wellbeing.
  • A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave, and Retirement Leave.
  • A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service'), and Group Income Protection.