Flight Operations Coordinator
3 weeks ago
Are you passionate about aviation and looking for an entry-level role that provides a qualification at the end? Air Partner, leaders in aviation charter solutions, is offering a Flight Operations Coordinator Apprenticeship within our Gatwick-based flight operations department.
As a member of our Customer Flight Support Team, you will learn to perform all functions required to ensure a safe and punctual schedule is delivered across the Air Partner network, while meeting customers' expectations regarding reliability and punctuality.
Key Responsibilities:- Manage and deal with clients', operators', and stakeholders' requests using the highest level of customer service.
- Provide out-of-hours telephone and email management for the Air Partner group, ensuring all clients and operators are responded to professionally and promptly via all communication required channels.
- Proactively monitor and flight watch Air Partner group-operated flights, ensuring all stakeholders involved with the flight are communicated to and informed within the set departmental response times.
- Support the Flight Support Supervisor with brokering out-of-hours private jet charters or ACMI requests, while maintaining a high service level.
- Support the Flight Support Supervisor with fielding Air Evacuation calls and, following the callout procedure, searching for suitable aircraft as required.
- Proactively monitor weather and Eurocontrol and any other factors or issues that could affect group flights and communicate relevant details to help manage and resolve problems accordingly and within the departmental set response times.
- Maintain the company database of suppliers and relevant information.
- Support the Flight Support Supervisor with ad-hoc tasks that ensure the service delivery to our clients is beyond expectations.
- Discover different categories of aircraft and missions.
- Understand different types of documentation, such as flight plans.
- Gain an understanding of basic FTL (Flight Time Limitation) and air crew rostering processes.
- An enthusiastic and positive outlook.
- Minimum of 5 GCSEs at grade 4 or above (previously C) or higher.
- Strong interpersonal and verbal communication skills and the confidence to speak to all levels of people on the phone.
- Excellent written communication skills.
- Flexibility towards working 12-hour shifts that can change at short notice due to technical or weather issues and a willingness to do these shifts from the Gatwick office.
- Proficiency in Microsoft Word, Excel, and Outlook (including diary management).
- A well-organized individual with a proactive approach and an ability to work on their own initiative and to specific deadlines while remaining calm.
- Someone who is confident in making decisions.
- A willingness to learn and develop, including self-studying in their own time.
Welcome to Air Partner – where the skies are not the limit, they're just the beginning.
Established in 1961, Air Partner is an international aviation services group, and we're inviting you to join our crew. As a key player in the Wheels Up family, we're soaring to new heights in private aviation and aviation services with a team of over 2000 professionals globally. We're also proudly a Delta Air Lines premium partner – talk about flying in good company.
Providing world-class aircraft charter services and aviation safety and security solutions, we're the go-to for industry giants, commerce champions, governments, and private jetsetters. We also flex our wings in both civil and military circles globally.
Our Charter Division comprises group charter, private jets, cargo, and specialist services. Group Charter charters large airliners to move groups of any size. Private Jets offers the Company's unique pre-paid JetCard scheme and on-demand charter for up to 19 people. Cargo charters aircraft of every size to fly almost any cargo anywhere, at any time.
We're not just a company; we're a family, and we're on the lookout for more incredible individuals. Are you ready to belong? If you're thinking, 'That's the place for me' – we'd love to learn more about you. Plus, we're not just saying it; as a Disability Confident employer, we guarantee an interview for any disabled person meeting our job criteria. And if you require any reasonable adjustment during any part of the recruitment process, just please let us know. That's not just a promise; it's our commitment to an inclusive future.
We encourage applications from every background so if you're ready to make your career take off, check us out at www.airpartnergroup.com. Your next adventure is just a click away.
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