IT Infrastructure Support Specialist

1 month ago

Redhill, Surrey, United Kingdom Shorterm Group Full time
Job Title: IT Infrastructure Support Technician

Join our team as an IT Infrastructure Support Technician and play a vital role in ensuring the smooth operation of our corporate and customer-managed IT infrastructure and projects.

Main Responsibilities:
  • Provide day-to-day technical support on the corporate and customer-managed IT infrastructure and projects.
  • Work as part of the IT team delivering a quality 24/7 service to internal users and nominated customer gateways, servers, and laptops.
  • Install, configure, and troubleshoot computer hardware, operating systems, software, and applications.
  • Assist in the administration of corporate servers and applications.
  • Carry out daily, weekly, and monthly duties and tasks as requested by the IT Operations Manager.
Key Tasks:
  • Build laptops and PCs according to internal and customer specifications, ensuring they meet IT security policies and accreditation standards.
  • Ensure the smooth running and patching of the desktop environment, monitoring usage and performance.
  • Manage and support onsite A/V equipment, including video conferencing and projectors.
  • Follow departmental change control processes and procedures.
  • Work within the remit of cyber security policies.
  • Assist with the administration of nominated customer IT equipment and networks.
  • Be part of the support team for client users, fault-finding and solving problems.
Requirements:
  • HND/degree or equivalent in Computer Science or related discipline, or at least 5 years of applicable experience in a demanding environment.
  • Broad range of technical skills in diverse IT hardware and business applications.
  • Sound technical knowledge of core Microsoft Windows 10/11 desktop environments.
  • Sound technical knowledge of Windows Server 2019/2022 administration skills.
  • Good understanding of IT security, including anti-virus, hard drive encryption, and authentication.
  • Experience of Microsoft Exchange and email services, including spam filtering and cloud continuity/messaging services.
  • Previous experience in 1st/2nd line support roles.
  • Ability to achieve Security Clearance (SC/DV).
Benefits:
  • 25 days holiday and bank holidays.
  • Pension matched up to 7.5%.
  • Free onsite gym (Redhill site).
  • Free onsite parking.
  • Free onsite electric charging facility.
  • Life Assurance (after 6-month probation).
  • Private medical (after 6-month probation).

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