Customer Service Representative Spanish
2 weeks ago
Viator is a leading provider of travel experiences, part of the Tripadvisor family. We empower travelers to explore the world with confidence, offering a vast selection of high-quality experiences.
At Viator, we value diversity, equity, and inclusion. Our workplace is welcoming to everyone, and our platform is powered by people from all walks of life.
**Job Summary**
We are seeking a Customer Service Representative Spanish to join our team. As a key member of our customer support team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.
**Key Responsibilities**
- Provide exceptional customer service to customers via phone, email, and chat
- Resolve customer complaints and issues in a fair and timely manner
- Utilize software tools to navigate customer accounts and research policies
- Communicate effectively with customers and colleagues to ensure seamless customer experiences
**Requirements**
- Fluency in Spanish and good command of English
- Minimum 6 months of experience in customer service, preferably in a call center or office setting
- Good typing, phone, and computer navigation skills
- Ability to work in a high-pressure environment and maintain high-quality outputs
- Flexibility to work varied shifts, including evenings and weekends
**What We Offer**
At Viator, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
**How to Apply**
If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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