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Fleet Operations Manager

2 months ago

North Yorkshire, United Kingdom Omega Full time

Job Summary:

Omega Resource Group is seeking a highly skilled Fleet Operations Manager to join our team. As a key member of our organization, you will be responsible for ensuring the performance and service level agreements (SLAs) are met by our garage network in the Yorkshire region.

Key Responsibilities:

  • Be accountable for the performance of our vendors and address issues and complaints from customers or staff regarding repairer performance promptly and conclusively to the satisfaction of the company and our customers.
  • Identify and recruit quality HGV, LCV, and ancillary equipment vendors able to meet or exceed the requirements detailed in our Service Level Agreements and deliver service to the satisfaction of the company and our customers.
  • Negotiate advantageous terms with the network, reviewing these periodically to ensure competitiveness.
  • Optimize the size of the repair networks, ensuring sufficient coverage, and respond rapidly to address any geographical gaps when a demand occurs.
  • Develop and maintain strong relationships with repairers, manufacturers, and specialist parts and service providers.
  • Conduct thorough vendor audits frequently, and post-repair vehicle inspections, meeting or exceeding prescribed volume requirements.
  • Perform thorough investigations relating to MOT failures and work quality concerns, and submit detailed reports within prescribed timeframes, liaising with vendor and customer as appropriate.
  • Ensure each vehicle/asset is defaulted to a repairer who provides the best service, repair, and maintenance solution, proposing and managing change of repairer on agreement.
  • Respond promptly to customer requests to change default repairers and source alternatives, following documented process.
  • Meet with customer representatives regularly to identify opportunities for improvement and discuss network performance, presenting to customer representatives when necessary.

Qualifications and Experience:

  • A good general level of education is required.
  • Mechanical qualifications to NVQ Level or equivalent.
  • CPC holder.
  • Extensive and proven experience in negotiating best-in-class terms and service levels and be highly skilled in managing commercial vehicle and ancillary equipment networks.
  • Experience with and detailed understanding of the workings and operation of commercial service, inspection, maintenance, and repair operations.
  • A thorough knowledge of regulatory compliance in relation to HGV and ancillary equipment.
  • Established contacts with vehicle and equipment manufacturers and service agents.
  • Proven ability of interaction with fleet operators at all levels.

Benefits:

  • Death in Service – 4 x salary.
  • Company Car.
  • Company Bonus.
  • 25 days annual holiday entitlement + Birthday + Bank Holidays.
  • Health Insurance.
  • On-site Parking.
  • Employee Assistance Programme.
  • Discounted gym memberships.
  • Access to flu vaccinations.
  • Mental Health First Aiders / Mental Health Employee Champions.
  • Free eye examinations.
  • Salary Exchange - Holiday purchase scheme (up to 3 days).
  • Salary Exchange - Car Scheme.
  • Private Health cover for employees >10 years' service.
  • Health Cash Plan (Medicash).
  • Employee Referral Scheme (£1,000 on successful recruitment).
  • Permanent Health Insurance.
  • Company sick pay.
  • Free Breakdown cover (eligible employees – service related).
  • Pension matched up to 5%.