Field Service Technician

1 day ago

Slough, Slough, United Kingdom Rushlift Ltd Full time

About Rushlift Ltd

Rushlift Ltd is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services, and fleet management.

The company provides impartial advice to enable customers to maximize the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements.

Rushlift Ltd hires and maintains a wide range of industrial equipment, including forklift trucks, sweepers, mobile plants, and lorry loader cranes.

About the Role

The successful candidate will be responsible for servicing and maintaining a range of materials handling equipment to a high standard, identifying potential repairs/faults to ensure maximum reliability/uptime.

The role involves:

  • Servicing, maintenance, and repair of materials handling equipment, including forklifts, side loaders, and reach trucks.
  • Using the company's market-leading Fleet Management System to complete parts orders, job sheets, and warranty work.
  • Providing a best-in-class customer experience for business customers.
  • Booking all Planned Maintenance with customers.
  • Agreeing workload with the Field Service Team Leader, prioritizing tasks as follows:
    • SG Fleet
    • Chargeable Services
    • Key Accounts (National Accounts, Regional Major Accounts)
    • Supporting Patch Engineers
  • Ensuring all chargeable services are completed each month.
  • Ensuring all fleet servicing is completed by the end of the month.
  • Ensuring daily telephone contact with the Operations Controller to cover the following:
    • Service completion
    • Estimate requests
    • Damage requests
    • Clearing out WIP
  • Carrying out lifting equipment examinations, as and when required, and liaising with the Field Service Team Leader.
  • Carrying out PAT testing, as and when required, and liaising with the Field Service Team Leader.

Requirements

The ideal candidate will have:

  • Experience in servicing, repairing, or maintaining materials handling equipment, construction plant, agricultural machinery, or powered access equipment (MEWP), or forklift trucks.
  • Knowledge of automotive, mechanical, electrical, and hydraulic systems and components.
  • Excellent customer service skills.
  • Relevant technical qualifications would be advantageous.

Benefits

The company offers a competitive salary package, annual bonus, contributory pension scheme, enhanced parental policies, 23 days holiday (excluding bank holidays), rising by one day with each third completed year, life assurance of 2x salary, on-site parking, and an employee welfare scheme with vouchers for various occasions and an employee assistance programme with access to retail/health/gym discounts, confidential counselling, and advice, cycle-to-work scheme, and more.

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