Team Leader

3 weeks ago


London, Greater London, United Kingdom Mulberry England Full time
Team Leader

Join our dynamic team at Mulberry, a prestigious fashion house renowned for its luxury leather goods. We are committed to fostering a culture that embodies our core values: Be Bold, Be Open, Be Responsible, Be Imaginative.

As a Team Leader, you will play a pivotal role in enhancing the customer experience and nurturing the development of your team.


Your Responsibilities:
  • Create an inviting and enjoyable atmosphere for both customers and team members.
  • Deliver an engaging and memorable shopping experience, inspiring your colleagues to do the same.
  • Build and maintain strong customer relationships utilizing in-store CRM tools.
  • Continuously expand your knowledge of our products, brand, and local events to enrich customer interactions.
  • Foster a high-performing team environment where every individual feels valued and included.
  • Encourage open dialogue and diverse perspectives to promote creativity and teamwork.
  • Establish a culture of feedback, celebrating successes and providing constructive coaching.
  • Exhibit curiosity about the business and share innovative ideas.
  • Collaborate effectively with colleagues, nurturing strong working relationships.
  • Ensure operational excellence while respecting people, products, and the environment.
  • Contribute to sustainability efforts by reducing our carbon footprint and promoting eco-friendly practices.
  • Champion equity, empathy, and understanding within our community.

Ideal Candidate Attributes:
  • Inspiring
  • Engaging
  • Agile
  • Perceptive
  • A natural Coach
  • Passionate about fashion

What We Offer:
  • Competitive salary
  • Performance-based bonus
  • Product allowance
  • Generous staff discount and exclusive access to sales
  • Pension contributions and life assurance
  • Training and development opportunities
  • Community engagement days


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