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Reception Supervisor

1 month ago

Solihull, Solihull, United Kingdom Hilton Garden Inn Birmingham Airport Full time
Reception Supervisor Opportunity at Hilton Garden Inn Birmingham Airport

We are seeking a highly motivated and organized Reception Supervisor to join our team at Hilton Garden Inn Birmingham Airport. As a key member of our Front of House team, you will be responsible for providing exceptional customer service, leading the reception department, and ensuring the smooth operation of our hotel.

Key Responsibilities:

  • Lead the reception team to deliver exceptional customer service and ensure a warm welcome to our guests.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Collaborate with other departments to ensure seamless communication and efficient service delivery.
  • Monitor and maintain the reception area, including the lobby, front desk, and surrounding areas.

Requirements:

  • Previous experience in a similar role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and organized individual with a passion for delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].