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IT Support Manager

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Anglo American plc Full time
About the Role

We are seeking an experienced IT Support Manager to join our team at Anglo American plc. As a key member of our Technical Customer Services team, you will be responsible for providing technical support and services to our customers.

Key Responsibilities
  1. Technical Support
  • Provide technical support and services to customers, including troubleshooting, repair, and maintenance of equipment.
  • Develop and implement technical support strategies to improve customer satisfaction and reduce downtime.
Service Lifecycle Management
  • Develop and implement service lifecycle management strategies to ensure efficient and effective service delivery.
  • Work with cross-functional teams to identify and prioritize service improvements.
Product Support
  • Provide product support and training to customers, including documentation and knowledge base management.
  • Collaborate with product development teams to identify and prioritize product improvements.
Leadership and Management
  • Lead and manage a team of technical support specialists to ensure effective service delivery.
  • Develop and implement training programs to enhance team skills and knowledge.
Requirements
  1. Education
  • Bachelor's degree in a relevant field, such as engineering or computer science.
Experience
  • Minimum 5 years of experience in technical support or a related field.
  • Proven experience in service lifecycle management and product support.
Skills
  • Strong technical skills, including knowledge of IT systems and software.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.