Executive Director of Operations

2 weeks ago

Hitchin, Hertfordshire, United Kingdom Wells & Co Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our team at The Radcliffe Arms in Hitchin. As a key member of our management team, you will be responsible for driving sales, profit, and team retention while maintaining high standards of food and drink delivery.

Key Responsibilities
  • Overall Management: Oversee the day-to-day operations of the pub, ensuring that front and back of house standards are consistently met.
  • Legislative Compliance: Adhere to all relevant laws and regulations, including those related to people, safety, and licensing.
  • Performance Management: Deliver against key performance indicators, including sales, profit, and team retention, while maintaining a positive and supportive team culture.
  • Stock Control: Conduct regular stock control and compare usage reports to identify opportunities for cost savings and efficiency improvements.
  • Food Quality: Maintain high food quality standards, working closely with the kitchen team to ensure effective margin management and report on activity to drive improvements.
  • Team Development: Create and maintain a motivated team, identifying talent and ensuring succession planning to drive business growth.
Requirements
  • Industry Expertise: A passion for the hospitality industry and a deep understanding of the challenges and opportunities it presents.
  • Leadership Skills: Energy, motivation, and the ability to inspire and lead a team to achieve exceptional results.
  • Business Acumen: Entrepreneurial flair, with a strong understanding of competitors and customers to drive sales opportunities and business growth.
  • Results-Oriented: A can-do attitude, with the ability to multitask and prioritize tasks to achieve business objectives.
  • Career Development: A result-driven and ambitious individual, keen to develop their career and grow with our company.

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