Intelligent Maintenance Technician

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Morrison Data Services Full time
Position Overview

As an Intelligent Maintenance Technician, you will play a crucial role in supporting our operations by visiting various sites throughout the day to perform tasks related to Smart Meters in both residential and commercial environments. This position involves non-technical work, utilizing a handheld device to execute tasks, and ensuring that all visit details are accurately recorded on a tablet for updating customer records. No live electrical work is involved, so prior technical qualifications are not necessary.

Key Responsibilities:

  • Adapt working hours flexibly to accommodate customer needs.
  • Deliver exceptional customer service in line with M Group standards.
  • Comply with stringent health and safety regulations.
  • Communicate with customers regarding arrival times.
  • Provide precise information and data through the tablet.
  • Uphold the MDS brand image consistently.
  • Identify and report health and safety risks appropriately.
  • Perform additional tasks as requested, such as conducting surveys or verifying customer information.
  • Meet and exceed performance targets while adhering to ISO 9002 procedures.
  • Be prepared to take on other responsibilities as new business opportunities arise.

Qualifications:

Essential:

  • Strong geographical knowledge of local areas.
  • Quick learner with the ability to grasp new tasks and opportunities.
  • Proficient in using handheld and 18v power tools.
  • Experience with hand tools.
  • Capability to lift, carry, and climb ladders while following health and safety protocols.
  • Self-motivated and organized, as this role involves working independently.
  • Commitment to providing outstanding customer service.

Desirable:

  • Experience in a meter reading position, particularly with smart meters.
  • Basic electrical knowledge, ideally supported by a recognized apprenticeship or similar qualification.

What We Offer:

  • 20 days of annual leave plus 8 public holidays.
  • Provision of tools, uniform, and a company vehicle.
  • Eye care vouchers.
  • Access to an online GP service available 24/7.
  • Employee Assistance Programme.
  • Referral program with rewards for recommending friends.
  • Recognition and rewards scheme.
  • Access to My Rewards, offering significant discounts on thousands of purchases, including:
    • Up to 7% off major supermarkets.
    • Up to 52% off cinema tickets.
    • Up to 33% off travel and holidays.
    • Up to 10% off dining and takeout.
    • Up to 25% off gym memberships.

About Morrison Data Services:
Morrison Data Services is the leading provider of metering services in the UK, continuously expanding and innovating. We take pride in our commitment to customer service and expertise, adapting our offerings to meet the evolving needs of the market. As part of M Group Services, we employ over 11,000 skilled professionals delivering essential infrastructure services across various sectors, including water, energy, transport, and telecommunications in the UK and Ireland. We are dedicated to fostering an inclusive environment where all employees feel valued and respected.

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