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Bridging Case Manager

2 months ago

Bournemouth, Bournemouth, United Kingdom MyWork Full time
Job Title: Bridging Case Manager

This is a remote position that requires a high level of expertise in case management, particularly in the Bridging and Commercial mortgage industry.

Key Responsibilities:
  • Fully verify each case at the Pack In stage to meet lender requirements for the recommended product.
  • Produce a comprehensive list of case requirements for the client's adviser to communicate to the client.
  • Ensure each case requirement is clearly understood by the client and adviser.
  • Manage all client correspondence from the Pack In stage and process any received documentation.
  • Maintain and organize your client case list and daily workflow meticulously.
  • Deliver a consistent conversion rate from Pack In to Funded.
  • Work closely with Bridging Advisers to keep them informed of each case's status.
  • Ensure submitted cases meet all potential Lender Requirements and are processed within the appropriate Lender service level agreements.
Requirements:
  • Previous experience in the Bridging and Commercial mortgage industry, preferably in case management (packaging/processing) or administration.
  • Ability to manage multiple customers proactively and efficiently in a fast-paced environment.
  • Dedication to providing each customer with the care, attention, and support they need through the often stressful process.
Benefits:
  • Market-leading salary reflecting your skills and value.
  • Monthly bonus scheme.
  • 21 days holiday plus Bank Holidays (with an extra day for each year of service up to 25 days plus bank holidays).
  • Monthly Perkbox perks: great deals on holidays, shopping, cinema tickets, car rental, and more.
  • Pension with True Potential Investor.
  • BUPA health insurance.
  • Regular team socials.
  • Permanent work-from-home setup with all IT equipment provided.

We're looking for a skilled and experienced Bridging Case Manager to join our team at MyWork. If you're passionate about delivering exceptional customer service and have a strong background in case management, we'd love to hear from you.