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Bridging Case Manager

1 month ago

Bournemouth, Bournemouth, United Kingdom MyWork Full time

This is a remote position with MyWork, a smart and innovative company.

Bridging Case Manager Role Overview:

As a Bridging Case Manager, you will play a crucial role in packaging the right products for a continuous stream of customers. Your key responsibilities will include:

  • Fully verifying each case at the Pack In stage to meet lender requirements for the recommended product.
  • Producing a comprehensive list of case requirements for the client's adviser to communicate to the client.
  • Ensuring each case requirement is clearly understood by the client's adviser.
  • Managing all client correspondence from the Pack In stage and processing any received documentation.
  • Maintaining and organizing your client case list and daily workflow meticulously.
  • Delivering a consistent conversion rate from Pack In to Funded.
  • Working closely with Bridging Advisers to keep them informed of each case's status.
  • Ensuring submitted cases meet all potential Lender Requirements and are processed within the appropriate Lender service level agreements.

Requirements:

  • Previous experience in the Bridging and Commercial mortgage industry, preferably in case management (packaging/processing) or administration.
  • Ability to manage multiple customers proactively and efficiently in a fast-paced environment.
  • Dedication to providing each customer with the care, attention, and support they need through the often stressful process.

Benefits:

  • Market-leading salary reflecting your skills and value.
  • Monthly bonus scheme.
  • 21 days holiday plus Bank Holidays (with an extra day for each year of service up to 25 days plus bank holidays).
  • Monthly Perkbox perks: great deals on holidays, shopping, cinema tickets, car rental, and more.
  • Pension with True Potential Investor.
  • BUPA health insurance.
  • Regular team socials.
  • Permanent work-from-home setup with all IT equipment provided.

Sound good? We'd love to hear from you.