IT Service Desk Support Specialist

1 month ago

Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time £25,500
Service Desk Analyst Opportunity

We are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and from home on weekends.

Key Responsibilities:
  • Respond to customer support requirements and deal with alerts from our monitoring systems.
  • Work with the Service Desk Team Leader and wider support team to address recurring technical issues and identify training or documentation requirements.
  • Manage communication with clients via the service desk portal, phone, and email, ensuring a high level of interactive ongoing communication.
  • Identify client issues during proactive performance checks of customer systems and ensure maximum possible uptime and performance.
Requirements:
  • Excellent written and verbal communication skills.
  • Experience working in a technology-led support team.
  • Knowledge of CCTV and hardware assembly, as well as SQL skills, including understanding of database structures and query language.
What We Offer:
  • Hybrid working with weekly visits to our Neath office.
  • 20 hours to be worked on a rotational two-week rota, including every other weekend.
  • Healthcare cash plan.
  • Staff benefits designed to suit your lifestyle.
  • 25 days holiday pro rata.
  • Cycle to work scheme.
About Us:

We are the UK's leading supplier of intelligent traffic enforcement and management solutions and a leading provider of smart city solutions. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally.

We drive real environmental change by leveraging the power of real-time data with cleantech technologies. Our analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems.

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