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Sales Support Associate
2 months ago
About Us:
Trust Payments is a leading fintech company that provides a range of innovative payment solutions and commerce services. We are committed to driving value for our clients and demonstrating genuine care for their success.
Job Summary:
We are seeking a highly skilled and motivated Sales Support Executive to join our team. As a Sales Support Executive, you will play a crucial role in supporting the sales and onboarding journey, working closely with our Commercial Teams, Partnership Teams, and Account Management Teams.
Key Responsibilities:
- Process and manage CRM applications, perform initial assessments, onboard, and quality check for underwriting.
- Relay requests between Underwriters and Partners/Merchants professionally.
- Ensure documents align with Merchant Acceptance Policies, demonstrating attention to detail.
- Update Underwriters rapidly to support quick turnaround times.
- Regularly check CRM Platform queues and ensure that Sales/Partners/Account Managers are actively contacting Partner/Merchants so applications go live quickly.
- Suggest process improvements to enhance team adaptability.
- Attend pipeline and underwriting company calls, offering feedback to support onboarding.
- Collaborate with internal teams on Boarding/Billing processes as needed.
- Handle assigned action tickets in Zendesk, ensuring timely completion within SLAs.
- Build and maintain strong relationships, representing the Trust Payments brand.
- Process Requests for Change forms (RFCs) for Merchants/Partners within SLA and follow up on outcomes.
- Provide regular reports on achievements and sharing feedback to management.
- Attend meetings with Support team to review priorities and training needs.
Requirements:
- Prepared for some ad hoc travel between Trust Payments locations.
- Dedicated and driven self-starter with professional office environment experience.
- Payments experience, not essential but preferred.
- Willingness to learn and engage to meet objectives.
- High levels of focus and attention to detail.
- Team player with strong written and verbal communication.
- Experience of Zendesk and CRMs, not essential but preferred.
- Good Proficiency in written and spoken English (other languages considered an asset).
What We Offer:
- Opportunity to be part of a rapidly scaling, major fintech business.
- Flexible working.
- Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition, and other events.
- Family-friendly enhanced benefits/policies.
- Pension, Healthcare, Life Assurance.
- Social events and team building.
- Celebrations.
Equal Opportunities:
We recognize the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other protected characteristic.
