Sales Support Associate

2 months ago

Harrogate, North Yorkshire, United Kingdom Trust Payments Full time

About Trust Payments

Trust Payments is a leading fintech company that provides innovative payment solutions and commerce technologies. We have a global footprint and a team of over 500 people across 11 offices, supporting various business sectors.

Our Values

We value driving value for our clients, demonstrating care for their success, and striving to build a better, more sustainable tomorrow. We conduct our business ethically and aim to drive social and environmental change.

Main Purpose of the Job

The Sales Support team plays a crucial role in the sales and onboarding journey, supporting commercial teams, partnership teams, and account management teams with sales cycle support. The team is disciplined and highly trained, with a skillset to support onboarding, pre-underwriting, go-live, and general sales support inquiries.

Sales Support Executive Responsibilities

  • Be proficient in Microsoft Office software
  • Process and manage CRM applications, perform initial assessments, onboard, and quality check for underwriting
  • Relay requests between Underwriters and Partners/Merchants professionally
  • Ensure documents align with Merchant Acceptance Policies, demonstrating attention to detail
  • Update Underwriters rapidly to support quick turnaround times
  • Regularly check CRM Platform queues and ensure that Sales/Partners/Account Managers are actively contacting Partner/Merchants so applications go live quickly
  • Suggest process improvements to enhance team adaptability
  • Attend pipeline and underwriting company calls, offering feedback to support onboarding
  • Collaborate with internal teams on Boarding/Billing processes as needed
  • Handle assigned action tickets in Zendesk, ensuring timely completion within SLAs
  • Build and maintain strong relationships, representing the Trust Payments brand
  • Process Requests for Change forms (RFCs) for Merchants/Partners within SLA and follow up on outcomes
  • Provide regular reports on achievements and sharing feedback to management
  • Attend meetings with Support team to review priorities and training needs

Sales Support Executive Qualities and Skills

  • Prepared for some ad hoc travel between Trust Payments locations
  • Dedicated and driven self-starter with professional office environment experience
  • Payments experience, not essential but preferred
  • Willingness to learn and engage to meet objectives
  • High levels of focus and attention to detail
  • Team player with strong written and verbal communication
  • Experience of Zendesk and CRMs, not essential but preferred
  • Good Proficiency in written and spoken English (other languages considered an asset)

Benefits

We offer a range of benefits, including flexible working, health and wellbeing ethos, family-friendly enhanced benefits/policies, pension, healthcare, life assurance, social events, and team building. We recognize the value of a diverse and inclusive working environment and are dedicated to equal employment opportunity.

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