Coffee Specialist

4 weeks ago

Braintree, Essex, United Kingdom WH Smith Retail Holdings Limited Full time
Job Overview

Position: Coffee Specialist - WH Smith

Contract Type: Permanent

Working Hours: 30 hours per week

At WH Smith, we are dedicated to enhancing the journeys of our customers and colleagues by providing exceptional products and services. Our collaboration with Costa Coffee is a source of pride, and we are looking for a passionate Coffee Specialist to join our team.

Key Responsibilities:
  • Demonstrate a love for coffee and a commitment to crafting the ideal beverage for each customer.
  • Provide outstanding customer service, ensuring every visitor leaves satisfied.
  • Maintain 'best in town' standards through excellent presentation, product availability, and cleanliness of the store.
  • Possess comprehensive product knowledge to effectively recommend our offerings to customers.
  • Engage proactively with customers to understand their preferences and make tailored suggestions.
  • Collaborate with team members, adapting to the dynamic nature of a busy retail environment.
Desired Skills and Attributes:
  • While full training will be provided, the following skills are advantageous:
  • Excellent communication and listening abilities.
  • Strong organizational skills and meticulous attention to detail.
  • A genuine passion for delivering exceptional customer service.
  • Ability to work collaboratively within a team, supporting colleagues and contributing to daily operations.
Employee Benefits:

We recognize the hard work you put into making WH Smith a success and ensuring customer satisfaction. In addition to your salary, pension scheme, paid annual leave, and employee discounts, we offer a variety of deals from retail partners to help you save money and create memorable experiences, whether through dining, entertainment, or leisure activities.

Our Employee Assistance Programme is available to support your well-being, providing guidance on physical, mental, and financial health.

WH Smith is committed to fostering an inclusive workplace where all colleagues feel valued and empowered to be themselves.

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