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Deputy Store Manager
2 months ago
About Whittard's
At Whittard's, we're passionate about bringing luxury tea and coffee to our communities. We've been achieving this goal since 1886, and we're looking for a talented individual to join our team as a Deputy Store Manager at our Braintree Village store.
Key Responsibilities
- Provide exceptional customer service, ensuring a high level of satisfaction and loyalty among our customers.
- Offer expert product knowledge to customers, identifying opportunities to enhance their shopping experience and drive sales growth.
- Maintain the highest standards of store operations, working closely with the Store Manager to ensure seamless day-to-day management.
- Meet individual and collective targets, tracking key performance indicators (KPIs) and taking proactive steps to drive team performance.
- Comply with daily store procedures, including cash handling, deliveries, and reporting.
- Support the Store Manager with daily tasks, management, and staff onboarding, ensuring a smooth transition and effective team integration.
- Lead and motivate the store team, fostering a positive and productive work environment that drives success.
Requirements
- Proven retail management experience, with a track record of success in a similar role.
- Excellent communication and delegation skills, with the ability to motivate and inspire a team.
- A hands-on approach to store tasks, with a focus on delivering exceptional customer service.
- Strong problem-solving skills, with a solution-focused mindset and a passion for driving results.
- Enthusiasm for our products and a commitment to delivering exceptional customer experiences.
About the Role
This is an exciting opportunity to join a successful and dynamic team, driving growth and success in our Braintree Village store. As Deputy Store Manager, you will play a key role in maximizing profits through exceptional customer service and strong leadership, building a loyal customer base and driving sales growth. You will be part of a friendly and supportive team, working together to achieve our goals and deliver exceptional results.
