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Vessel Management Specialist

2 months ago

London, Greater London, United Kingdom Collins River Enterprises Limited Full time

Job Summary:

The Fleet Operations Coordinator will play a critical role in supporting the Fleet Control Manager and Duty Fleet Controllers in directing, optimizing, and coordinating the day-to-day activities of the fleet. This position will focus on service delivery and enhancing the customer experience while minimizing service disruptions.

Key Responsibilities:

  • Provide real-time information to passengers and stakeholders regarding service disruptions, vessel usage, and crew availability.
  • Responsible for sending service alert emails to internal stakeholders and operational team members.
  • Ensure all vessels are adequately staffed day-to-day, in line with operational requirements, and liaise with the Business Scheduling Executive to ensure correct crewing.
  • Responsible for cross-checking daily running orders against rota1 shift inputs, ensuring scheduled crews are trained to work on their assigned boats.
  • Respond to charter booking enquiries from the Sales team, ensuring they are delivered according to the charter sheets in the most cost-efficient way as appropriate.

Main Activities:

  • Operate and monitor vessel GPS tracking systems, monitoring passenger numbers, and directing craft as required.
  • Advise Craft and Pier staff of passenger volumes if required.
  • Cancellations: rolling out the craft cancellations and passenger information as required using real-time information systems.
  • Liaise with Sales team to assist with charter booking enquiries, ensuring they are delivered in the most cost-efficient way as appropriate.
  • Work with the Business Scheduling Team to ensure the vessels are adequately staffed and minimum staffing requirements are met.
  • Ensure the fleet operations department is adhering to the WTD and all regulatory requirements.
  • Ensure sickness and absence within the Fleet Operations team is appropriately entered into Rota1 system.
  • Responsible for recording last-minute shift changes or overtime on Rota1.
  • Track departmental recharge costs to support in the creation of a monthly financial budget report for the Fleet Operations department.
  • Ensure requested management information and reports are shared within the required timeframe.
  • Appraise/review current and forecast weather conditions, ensuring fog alerts are communicated to all stakeholders.
  • Comply with the company's safety management system and all legislative requirements.
  • Report incidents, distress signals, and emergencies to the Safety Executive/Head of Fleet Operations.
  • Attend meetings or training appropriate to the job and train to act as Duty Fleet Controller when required.
  • Provide and promote the highest level of customer service.
  • Manage the maintenance of the control room integrity and protect its assets.
  • Undertake any other relevant duties or reasonable requests as requested by the Fleet Control Manager and senior management team.

Key Skills:

Essential:

  • Previous relevant experience.
  • Highly organized with a positive attitude.
  • Team player who enjoys working in a high-achieving environment.
  • Commitment to delivering the best.
  • Excellent communication skills.
  • Resilience.
  • Proficiency in MS Office (Word, Excel, Outlook).