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Customer Experience Manager

2 months ago

Salisbury, Wiltshire, United Kingdom Evoke Staffing Ltd Full time £40,000
About the Role

Evoke Staffing Ltd is seeking a skilled Communications Executive to join our team. As a key member of our customer support department, you will be responsible for capturing feedback and service provision, collaborating with internal departments and external suppliers.

Key Responsibilities:

  • Capture and analyze customer feedback to identify areas for improvement
  • Collaborate with internal departments to resolve customer issues and provide excellent service
  • Develop and maintain relationships with key customers to ensure continued satisfaction
  • Communicate effectively with customers through various channels to resolve issues and provide solutions
  • Monitor and report on customer satisfaction metrics to inform business decisions

Requirements:

  • 3-5 years' experience in a customer-centric role
  • Proven ability to develop and maintain strong relationships with customers
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary up to £40,000
  • A range of excellent employee benefits
  • Opportunities for professional growth and development