Patient Services Coordinator

3 weeks ago

Cannock, Staffordshire, United Kingdom Brewood Medical Practice Full time

Position Overview

The Patient Services Coordinator plays a vital role in ensuring that patients receive the highest level of service and support when accessing healthcare services. This position requires a friendly and professional demeanor to assist patients effectively.

Key Responsibilities:

Administrative Duties:

  • Maintain comprehensive knowledge of all operational procedures.
  • Adhere to established protocols and guidelines.
  • Organize and update patient records as necessary.
  • Manage incoming correspondence and ensure proper filing.
  • Perform photocopying tasks as requested.

Reception Responsibilities:

  • Welcome patients and liaise with healthcare professionals.
  • Distribute completed prescriptions to patients while verifying their details.
  • Be prepared to cover various reception roles as needed.

Appointment Management:

  • Handle appointment requests from patients both over the phone and in person.
  • Address patient inquiries and requests efficiently.

Computer Operations:

  • Register new patients and maintain accurate electronic records.
  • Update patient information, including address changes, in the system.
  • Process prescription requests in line with established guidelines.

Telephone Management:

  • Utilize the telephone system effectively during operational hours.
  • Provide coverage for telecommunication duties when required.

Additional Responsibilities:

  • Assist in cleaning and preparing rooms post-surgery.
  • Ensure the security of the premises by being familiar with access points and alarm systems.
  • Complete any other tasks assigned by management.

Confidentiality:

  • Uphold the confidentiality of patient information and adhere to privacy policies.
  • Access sensitive information only as authorized and in accordance with practice policies.

Health & Safety:

Contribute to maintaining a safe environment by:

  • Following health and safety protocols.
  • Identifying and managing risks associated with work activities.
  • Participating in ongoing training related to health and safety.

Equality and Diversity:

Support the rights and dignity of all patients and colleagues by:

  • Recognizing and respecting individual needs and beliefs.
  • Creating a welcoming and inclusive atmosphere.

Professional Development:

Engage in continuous learning by:

  • Participating in performance reviews and training programs.
  • Taking responsibility for personal growth and skill enhancement.

Quality Assurance:

Strive for excellence by:

  • Identifying areas for improvement within the practice.
  • Collaborating with team members to enhance service delivery.

Communication:

Foster effective communication by:

  • Engaging with team members and patients clearly and respectfully.
  • Recognizing and accommodating diverse communication needs.

Service Implementation:

Contribute to the successful implementation of services by:

  • Applying practice policies and standards consistently.
  • Participating in relevant audits and discussions.

Qualifications:

Essential:

  • Basic IT proficiency.
  • Valid driving license and access to transportation for site visits.

Desirable:

  • Familiarity with specific healthcare software.

Education:

Essential:

  • GCSEs in English and Mathematics.

Experience:

Desirable:

  • Prior experience in a healthcare setting.

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