Aftersales Customer Care Specialist Toyota

4 weeks ago


Dudley, Dudley, United Kingdom The Body Shop International Limited Full time
The Body Shop

At The Body Shop, we're committed to making a positive impact on the world. Our values of kindness, respect, and fairness guide everything we do.

We're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our store management team, you'll play a vital role in delivering exceptional customer service and driving sales.

Key Responsibilities:

  • Provide outstanding customer service, ensuring every customer leaves the store feeling valued and satisfied.
  • Work closely with the store management team to achieve sales and profit targets.
  • Develop and maintain strong relationships with customers, building trust and loyalty.
  • Stay up-to-date with product knowledge and company policies to provide expert advice to customers.
  • Contribute to a positive and inclusive store environment, promoting our values and vision.

What We're Looking For:

  • Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
  • Experience in a customer-facing role, preferably in retail or sales.
  • Ability to work flexibly, including evenings, weekends, and holidays.
  • Strong problem-solving skills and a proactive approach to resolving customer issues.
  • Commitment to our values and vision, with a desire to make a positive impact on the world.


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