Aftersales Customer Care Specialist Toyota
4 weeks ago
At The Body Shop, we're committed to making a positive impact on the world. Our values of kindness, respect, and fairness guide everything we do.
We're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our store management team, you'll play a vital role in delivering exceptional customer service and driving sales.
Key Responsibilities:
- Provide outstanding customer service, ensuring every customer leaves the store feeling valued and satisfied.
- Work closely with the store management team to achieve sales and profit targets.
- Develop and maintain strong relationships with customers, building trust and loyalty.
- Stay up-to-date with product knowledge and company policies to provide expert advice to customers.
- Contribute to a positive and inclusive store environment, promoting our values and vision.
What We're Looking For:
- Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
- Experience in a customer-facing role, preferably in retail or sales.
- Ability to work flexibly, including evenings, weekends, and holidays.
- Strong problem-solving skills and a proactive approach to resolving customer issues.
- Commitment to our values and vision, with a desire to make a positive impact on the world.
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